FAQ
Frequently Asked Questions:
Where are you located?
El Paso, TX
Do you offer local delivery?
We do, with a purchase over $60. Local deliveries are scheduled for Friday after 3 pm in El Paso only! Please do not select local delivery if you are not in El Paso, TX. Accommodations can be made for folks in Las Cruces. If you require a sooner delivery, please email me at craftedcandleconcookie@gmail.com.
Do you offer local pickup?
Local pickup is free. Please select local delivery at checkout. Once your order is processed, you'll receive an email with pickup arrangements.
All local orders must be picked up within 7 days. If you're unable to pick up within 7 days, please select the shipping option at checkout.
When are items shipped?
Due to high temperatures, orders are shipped out Monday- Wednesday. If you place an order on Thursday, Friday, Saturday, or Sunday, that order will not be shipped until Monday. This is just to avoid the package sitting in a hot warehouse or vehicle.
Do you offer free shipping?
We do, with a purchase over $80 in the US.
How long until my order arrives?
Processing orders can take 2-3 business days. Orders placed after 12 pm MST are processed the next business day. Orders are typically delivered within 3-5 business days from when your order is shipped. You'll receive a confirmation email saying your order has been shipped with a tracking number.
**Please note: once a package is scanned and with the carrier, the shipping and delivery status is no longer within our control. We are unable to replace missing or stolen packages at this time. Please contact the courier. We are not responsible for an incorrectly entered shipping address at checkout.
Where do you ship to?
Currently ship anywhere in the USA.
Can I cancel and make changes to my order?
We understand how important your order is, so we strive to fulfill it as quickly as possible. While we cannot cancel or change an order once it has been placed, a return is an option as long as it falls within our return policy guidelines.
What if my order arrives damaged or broken?
If your order arrives damaged or broken, please email us at craftedcandleconcookie@gmail.com as soon as you can and include the following:
- Include a photo of the damaged item up close
- Include a photo of the damaged box
- Include a photo of the shipping label
Please note that our candles are made with Natural Coconut wax and handmade by me, Melanie, in a small home in El Paso, TX. Since these items are handmade, sometimes they may have a minor imperfection, such as: slight off-centered wick or label. None of this will impact the quality of your candle.